Flat Answering Service FAQ

After I sign up – what happens next ?

Your information is sent to programming. Within 24 hours or less –  you will receive your “forwarding number” via text or email (depending on how you choose to receive communications from us)  Once you receive your forwarding number, your account is activated.

Now when you want the answering service to receive your calls, simply forward your calls to your forwarding number. (If you never want to answer yourself, simply give out your forwarding number to your clients and the operators will greet your callers 24/7)

Can I get a local number for my area code?

The answer is yes. Usually the forwarding number you receive will be a US number with a random area code. Since you will be forwarding your business number to the “call forwarding number” we issue – any number will work and we have these numbers already reserved.

However, if you need a local number with your area code, one can be ordered at no extra cost. Please be aware, however, that a specific local number can take 1-2 days to be activated.

What notifications and recap do I get?

You will get immediate notification of your calls via email or text. You will also receive a daily recap, via email, of all the call messages that came in for the day – around 8 PM.

Do You Have Any Operators Outside Of  The US?

NO! We do not outsource to call centers overseas. People often believe that because our costs are so low, that perhaps our operators are based in India, China or the Philippines. NOT SO! All of your callers will be greeted by English-speaking U.S. citizens working in a United States call center. You save money because we are efficient, not because of outsourcing. Sticking with US-based services helps you avoid the communication barriers often present with telephone outsourcing.

Can I Have More Control Over the Script?

Operators will answer in the name of you or your company and collect Name, Phone Number and Nature of the Call, as a default. If you need more information collected  or need to have calls transferred we will upgrade you to “answering service”, which is billed on a per minute basis as this would allow the operators more flexibility in dealing with your specific needs.

Can I Have Calls Patched Through?

Yes. If you need to have your some or all your calls transferred live – we can set that up with “answering service”.

Can I Change my Email Address or Text numbers For Notifications?

Absolutely. Send us an email at info@telecom800.com with your business name in the subject line for any account changes

How Can I Set Up Call Forwarding?

If you are forwarding from your office phone then follow the instructions provided by your local phone company or phone equipment.

Here are generic instructions for activating simple call forwarding

  1. Press *72.
  2. Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
  3. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  4. Press END.
  5. To Deactivate:
  6. Press *73.
  7. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  8. Press END.

If forwarding from your cell phone  – contact your mobile provider for instructions. You might also ask about a feature know as conditional call forwarding, which most carriers offer:

  • Call forward if busy – Forward incoming call to another number if you’re on call
  • Call forward if not answered – Forward the incoming call to another number if it is not answered for a predefined period of time
  • Call forward if not reachable – Forward incoming call to another number if the phone is off or without signal

If all else fails, contact us.

How Can I Cancel the Service?

You can cancel your Subscription at any time. Please note that you must cancel your Subscription before it renews for a subsequent month in order to avoid being charged for the next month’s Subscription Fee. If you cancel your Subscription, the cancellation will become effective at the end of the then-current monthly Subscription period. You will need to cancel your Subscription by email –  info@telecom800.com.